| We urge that you play your role to stay safe in using Internet and Mobile Banking services too. Here are the top security tips that you should do. |
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| 1. |
Protect your computer from malicious programs |
| Besides destroying important information on your computer, some viruses and malicious programmes such as Trojan Horse may capture your password without your knowledge. These programmes are often disguised as normal files. To avoid getting infected, you should: |
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| a. |
Never download any file from questionable websites (programmes, games, pictures, etc) or people (e.g. email attachments) |
| b. |
Never use features in your programs that automatically get or preview files |
| c. |
Install a personal firewall and virus detection software. You should also update your software frequently |
| d. |
Disable the preview mode in your email programs |
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| 2. |
Don't save your Login Username and Password on computers |
Sometimes, when you enter Login information on websites, you will be prompted whether to store your Login Username and Password for convenience sake. Do not tick the "Remember username or password" setting it at all times. Someone who uses the same computer might use your account for malicious activities.
If you have stored your Login information on your browsers, clear it immediately from your browsers' setting. 'Uncheck' all settings to remember usernames and passwords. |
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| 3. |
Keep your login ID and password confidential |
Never share or reveal your Login Username or Password to anyone just like how confidential are you with your Email or Facebook account. It's the same concept when you bank online.
Here are some tips on how you can keep safe of your Login information: |
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| a. |
Do not write down your Login Username and Password or use it when someone can see it |
| b. |
Do not choose a Login password that is easy to guess such as your Login Username, telephone number, identification number or Date of Birth. Password should be alpha numeric i.e. Bookmark38 |
| c. |
Do not use the same password on Internet banking as telephone banking |
| d. |
Change your Login password often. You can easily change it online at RHB Now Internet Banking site |
| e. |
If you suspect your Login Password has been compromised, change it as soon as possible |
| f. |
Clear your cache (temporary storage in a computer) and delete your cookies each time you log out |
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How to clear your cache memory |
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Internet Explorer |
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1. CLick "Tools"
2. Select "Internet Options"
3. Click "General"
4. Select "Temporary Internet Files" and click "Delete Files"
5. Click on "OK" to save your settings |
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Mozilla Firefox |
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1. CLick "Tools"
2. Select "Options"
3. Click "Advanced" menu
4. Click "Network"
5. At the "Offline Storage" box, click "Clear Now" |
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| 4. |
Learn to spot spoof emails and fake websites |
Criminals use spoof emails and fake website to phish information. Yes, 'phishing' is the term coined towards cyber crime of stealing information. They may create a fake banking site with same design as the real site and ask you to enter your financial details. Therefore, you need to be alert whenever you read emails and access the banking site to perform any transaction.
Learn to spot spoof emails and fake RHB Now website before you login based on the following: |
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| a. |
Email Sender's Address - RHB's official email address only ends with @rhbgroup.com only. In fake email, the sender of the email usually is not from RHB's official email address |
| b. |
Links in the email - The link in the fake email may not match with the URL of the site it takes you to |
| c. |
Website URL address – The official RHB Now Internet Banking address is https://logon.rhb.com.my. Always check the URL address first before entering any information on the site. Do not continue to transact if the URL is not the official URL |
| d. |
Secret Word – Secret Word is a mutual authentication used by RHB to verify that the login page is from a genuine RHB Now site. Before you submit your password, make sure the Secret Word appeared is the word you have registered with RHB Now |
| e. |
RHB Obligation - RHB will not ask you to perform or verify any transaction or change personal information via email |
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| 5. |
Protect your mobile phone |
Mobile phone may be the closest device that is always with you, which you will use it for banking or online shopping. Some of you may even store your important personal information such as username and password like a diary.
Be extra careful on this. We recommend that you should: |
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| a. |
Set and use security PIN code on your phone. Never allow anyone to use your phone easily |
| b. |
Adjust your phone setting to lock the phone automatically if you did not use it for five or ten minutes |
| c. |
Never store your username, password or any sensitive personal information that is easily understood by anyone |
| d. |
Be cautious about any voicemail and text message scams. Never respond immediately. If you are doubtful, call us at 016 988 288 to check if the bank has such promotion/offer, change of banking processes or account problems |
| e. |
Be cautious on MMS you received too. Some MMS may be attached with malware. Once click, some viruses or malicious software may be installed. Always check the sender and content details before you click. If you are doubtful, do not respond |
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| 6. |
Customer Questions or Complaints |
| For mobile banking users, always download your RHB Now mobile banking application from iTunes® AppStore (for iPhone/iPad users) and Google Play (for Android users) only. Remember the same guide above to prevent downloading the application from any malicious application provider. |
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