FAQ

Frequently Asked Question (FAQ)

Getting Started

The genuine URL is https://rhbnow.rhbgroup.com/kh

Please access to RHB Now Internet Banking and click on “Forgot Username”

You can reset your password online. Go to 'Forgot Password' at Login page to do so. You would need to enter your ATM Card details as per your registration

No special characters allowed and minimum 6 to 16 alphanumeric

No special characters allowed and minimum 6 to 20 alphanumeric.

Secret Word is a mutual authentication used by RHB to verify that the login page is from a genuine RHB site. You will be asked to register your Secret Word when you first register to use RHB Now. You may choose any phrase of minimum 6 to 10 alphanumeric and no special character is allowed. Your Secret Word will appear on your Internet or Mobile Banking whenever you login. Always check that the Secret Word is the same as the one you have registered before you key-in your password.

Refresh your browser and key in the valid Username again. If the Secret Word is still wrong after you refresh your browser, please do not login and call us at 016 988 288 for immediate assistance or visit any nearest branch.

Preference name will display upon login to RHB Now Internet / Mobile Banking. You can either use your native name or create any favorite name as Preference Name during First Time Registration

Yes. Go to Profile > Edit Preference Name.

Go to Profile > Edit Email Address.

	Chrome	Firefox	Internet Explorer	Safari
Android	Supported	Supported	N/A	N/A
iOS	Supported	N/A	N/A	Supported
MAC OS-X	Supported	Supported	N/A	Supported
Windows	Supported	Supported	Supported	N/A

Version Support

Browser	Version
Android	Supported
iOS	Supported
MAC OS-X	Supported
Windows	Supported

You are recommended to set your PC resolution to 1366 x 768 to fit RHB Now Internet Banking platform.

Our RHB Now Internet / Mobile Banking operates 24/7.

Yes. Go to Profile > Edit Mailing Address. Select the account that you wish to change the address.

Notification is an alert that is triggered due to transactional activities performed by you. You will be notified to receive alerts through secured inbox, external email and SMS. You have the choice to enable and disable the notification at Profile > Notification

No charge for each SMS received from RHB.

Frequently Asked Question (FAQ)

Security

Security Code is a random and unique 6 digit code that will be displayed to you whenever a One Time Password (OTP) is required. It will be displayed on screen and sent via SMS to your registered handphone number. You must always ensure that the Security Code appeared on screen is the same as the Security Code received on your SMS before entering the One Time Password accordingly. If it does not match, please cancel the transaction and contact our Hotline at 016 988 288 for assistance.

One Time Password (OTP) is an alphanumeric code that is only valid for a single transaction when you perform any high risk transaction. The OTP will be sent together with Security Code via SMS to your registered handphone number. You have to make sure that the Security Code displayed on the Confirmation Page is an exact match with the Security Code sent via SMS before entering your OTP to complete the transaction. OTP is case sensitive. If it does not match, please cancel the transaction and contact our Hotline at 016 988 288 for assistance.

One Time Password (OTP) is required as transaction verification when you perform any high risks transaction(s). The following transactions are considered high risks transactions:
1. Manage Account
2. Update Profile
OTP will also be sent to you when you first navigate towards any transactional tab menu (i.e Profile) after your successful login to RHB Now Internet Banking.

No charge for each SMS received from RHB

You do not need to request for OTP. OTP will be sent automatically to your registered mobile phone number when you click "Preview" button upon performing any high risk transaction.
For new customers, you can register your mobile phone number to receive OTP during First Time Registration.

Yes. You need to update your mobile phone number at Profile page and go to Profile > Edit Mobile Number.

If you do not receive your OTP within 1 minute, you can request for another OTP by clicking at 'Click here' link at the bottom or remark of the page.

You can only register a mobile number for OTP using the same card used for RHB Now registration.

Registered mobile phone number via ATM will be updated immediately.

Yes, you may re-register your mobile phone number for OTP via ATM.

No charges for any mobile number registration / update.

Yes. You may register / update your mobile phone number for OTP 24/7.

No, You are not allowed to register more than one mobile phone number in RHB Now Internet Banking.

You may cancel your registered mobile phone number for OTP by calling our Hotline at 016 988 288 or visit any nearest branch.

What should I do if I still do not receive OTP even though I have registered / updated my mobile number successfully via RHB Now Internet Banking?

You can update your mobile number at RHB Now Internet Banking at Profile page and go to Profile > Edit Mobile Number or you may also visit our nearest RHB Branch.

Frequently Asked Question (FAQ)

Contact & Support

Please call our Hotline at 016 988 288 for assistance.

You can either compose an email to us through Secured Mailbox or email us at https://rhbnow.rhbgroup.com/kh

If you receive a suspicious email asking you to confirm the details of your RHB account, please forward it tohttps://rhbnow.rhbgroup.com/kh

If you notice suspicious transactions using your RHB account, please call our Hotline at 016 988 288 immediately or visit any nearest branch.

Yes, you should lodge a police report and send it to us athttps://rhbnow.rhbgroup.com/kh within 48 hours or visit any nearest branch.

We will not be able to investigate further if you do not send us the police report.

Please allow 14 working days for us to resolve the dispute.

Interested? Find out more!

Please fill in the fields below so we can get in touch with you.

Full name

Contact Number

Enquiry

Email address

Message

By clicking Submit, I consent to RHB Bank (Cambodia) Plc. (which shall include its holding company, subsidiary(ies), and any associated company(ies), including any company as a result of any restructuring, merger, sale or acquisition) to collect, use and disclose my personal data in relation to the provision of the products and/or services offered by the RHB Bank (Cambodia) Plc.

In addition, I would like to receive from time to time information, updates, special offers and/or promotions in relation to products and/or services provided by or through RHB Bank (Cambodia) Plc. (which shall include its holding company, subsidiary(ies), and any associated company(ies), including any company as a result of any restructuring, merger, sale or acquisition) through voice calls and SMS/MMS*. I acknowledge that my consent in this form shall override any current or future registration of my telephone number(s) with the National Do Not Call Registry, and is in addition to any other consent which I may have provided to RHB Banking Group in respect of the collection, use and/or disclosure of my personal data and shall be without prejudice to and does not derogate from RHB Banking Group’s rights to collect, use, and/or disclose my personal data under the law.

Note*: Please tick the box if you would like to receive updates, special offers, promotions etc from RHB Bank (Cambodia) Plc.

Thank you for your submission

We will be in touch soon!