Job Description

• Execute & manage sourcing & recruitment processes to ensure suitable candidates fill vacancies in a timely and effective manner
• End-to-end ownership of employee journey in the sourcing & recruitment of suitable, high-performing, high potential candidates to fill vacancies
• Recruitment administration - interview arrangement, on-boarding, induction etc.
• Develop effective sourcing & recruitment marketing strategies using RHB Employer Branding proposition
• Plan and execute online and offline marketing activities in line with recruitment strategy needs
• Prepare writing or article for talent branding purpose
• To conduct HR related survey and prepare reports and statistic.
• To provide HR support services to internal staff and assist staff in HR related enquiries and matters.
• Review key processes to ensure effectiveness and efficiency
• Ensure adherence to regulatory and compliance requirements

REQUIREMENTS (Qualification/Experience/Skills)

• Degree in Human Resource / Finance / Business Administration / Commerce or equivalent
• Preferably with 1-3 years Human Resource or Marketing/Branding working experience in a commercial banking environment.
• Good understanding of hiring requirements from the business perspective
• Highly analytical, motivated and a team player with good interpersonal skills.
• Flexible, resourceful and passionate in his/her work.
• Computer literature; familiar with Microsoft Office.
• Able to speak and write in both English and Khmer (excellent)

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Job Description 

• Contribute directly to the sales, profitability and business growth of the branch / bank.
  
• Identify business opportunities from retail and high net worth clients including business referral to management.
• Refer customer to insurance specialist for Banca Sales.
• To promote digital product to our new and existing customer.
• To refer business to business banking sales.
• Introduce, promote, market all Bank’s products & services inclusive loans or deposits products, bankcard, fee-based transaction services, electronic service delivery channels & etc.
• Achieved the business sales target, i.e. loans or deposits target.
• Expand the clientele based through networking, business referral, constant follow-up, cold-calls & etc.
• Attend to all customer enquiries, feedback, complaints on bank’s products & services. Ensure complaints are resolved expediently and to customers’ satisfaction.
• Attend & assist to customer needs in bank’s products & services application.
• To collect and prepare all required documents / information from customer for all products including deposits & loans application and timely closure ofbusiness deals & in compliance with bank’s regulated policy.
• To keep track of own sales performance and prepare individual business performance reporting.
• Participate in business development, marketing, promotion campaign & activities.
• Other task/project as assigned.

REQUIREMENTS (Qualification/Experience/Skills)

• Proven experience as a personal banker; experience in sales or customer service is a plus
• Knowledge of personal banking practices and regulations
• Familiarity with banking software; excellent use of MS Office
• Ability to work diligently to meet targets
• Excellent communication and negotiation skills
• Customer-oriented approach to handling problems
• BSc/BA in Finance, Accounting or similar field preferred
  

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Job Description 

• Assist Head to develop, review & implement all compliance & risk management strategy & action plan to govern overall bank policy, process, procedure, manual, guideline and banking activities while supporting the business growth.
• Review all banking policies, manual, procedures & process. Propose improvement to ensure compliance & risk mitigation.
• Ensure Bank’s compliance with relevant Acts, Laws, directives and guidelines issued by the regulatory bodies, and the Bank’s internal policies and procedures.
• Liaise with regulators (i.e. NBC, CAFIU, and ect) to ensure good work relationship; and compile report to regulators as needed
• Act as the reference point for the AML/CFT measure the Bank has established, including employee training and reporting of suspicious transactions.
• Regularly conduct compliance & AML risk assessment to assess the current state and identify area for enhancement in aligning the compliance & AML/CFT management practice with regulatory guidelines and leading industry practices.
• Identify compliance & AML/CFT risk associated with new products and services or variation to existing products and services.
• Conduct compliance visits, effect surveillance programmes and ensure that the Company’s procedures are strictly adhered to.
• Review client complaints and ensure that all complaints are duly noted and addressed promptly by relevant departments.
• Report to the Head upon identifying an event of non-compliance / issues of breaches.Compile documents and information required in response to queries from the regulators.
• Conduct briefing and training to new staff on compliance matters, regulatory requirements and the Company’s internal policies and procedures and ensure adherence.
• Identify any event of non-compliance / issues of breaches and recommend remedial actions to be taken to rectify the matter in an efficient and practical manner.
• Follow-up on audit findings and conduct investigation as and when required.
• Display teamwork and work closely with other senior management personnel; act as the key point of contact with internal and external auditors, ensuring issues raised or gaps identified are resolved.
• To carry out ad-hoc assignment as determined by the Head from time to time.

REQUIREMENTS (Qualification/Experience/Skills)

• Degree holder with 8 years compliance & related working experience in banking / financial industry. 
• Preferred level of Experience (by years/function/industry)
• At least 3 year managerial level in compliance & or similar capacity.
• Full spectrum of banking policy, process, manual, flows and  banking activities knowledge
• Leadership & people management skill
• Complex analytical, problem solving  & decision making skill
• Strategic planning & organizing skill
• Influential communication & presentation skill.

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Job Description 

• Contribute directly to the sales, profitability and business growth of the branch / bank.
• Identify business opportunities from retail, high net worth and institutional clients including business referral to management.
• Introduce, promote, market all Bank’s products & services inclusive loans or deposits products, bankcard, fee-based transaction services, electronic service delivery channels & etc.
• Achieved the business sales target, i.e. loans or deposits target.
• Expand the clientele based through networking, business referral, constant follow-up, cold-calls & etc.
• Attend to all customer enquiries, feedback, complaints on bank’s products & services. Ensure complaints are resolved expediently and to customers’ satisfaction.
• Attend & assist to customer needs in bank’s products & services application.
• To collect and prepare all required documents / information from customer for all products including deposits & loans application and timely closure of business deals & in compliance with bank’s regulated policy.
• To lead a team of Associate – Sales & Marketing when assigned.
• To compile & prepare simplified CA & related documents to expedite loans application process turnaround time.
• To keep track of own or team sales performance and prepare individual or team business performance reporting.
• Assist in formulating & implementation of business development strategy of the branch / bank including marketing / promotion planning, campaign / road show organizing & etc.
• Lead & participate in business development, marketing, promotion campaign & activities.

REQUIREMENTS (Qualification/Experience/Skills)

• Degree holder or CCP with 4 years related loans & credit experience or secondary school and Diploma holder with at least 6 years related loan & credit / banking experience.
• Banking products & service, lending & credit knowledge.
• Business development, sales & marketing skill
• Strong networking, communication & interpersonal skill
• Understanding of loans products & loan industry market knowledge.
• Business oriented customer service skill
• Client and financial profiling skill
• Analytical and negotiation skill
• Problem solving & decision making skill

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Job Description 

• Perform screening and on-boarding of digital channel customers
• Perform exception handling during the digital channel on-boarding process where required
• Monitor and investigate digital channel applications for fraud where applicable
• Maintain the back office system of the bank’s digital platform
• Lead team for User Acceptance Testing product and service testing on digital platform
• Prepare and circulate MIS and other internal reports as required on a regular basis
• Reporting to regulatory body as required
• Executing business acceptance test plans
• Interact with all relevant stakeholder across business, technology and product department
• Any other tasks assigned by Manager.
  
  
  

REQUIREMENTS (Qualification/Experience/Skills)

• 3 years or more experience in banking operations
• Familiarity with the functionalities of mobile banking applications is preferred
• Strong teamwork, interpersonal, and communication skills Observation skills with a keen eye for detail is highly desirable

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Job Description 

• Lead the alternate sales chanel team which focus on bringing sales for mortgage loan and other retail banking service
• Promote and professionally sell a wide range of retail products to existing and potential customers, engage in cross selling of other RHB’s products based on customer needs.
• Achieve individual sales targets and continue towards the achievement of the Unit targets.
• Acquire and forge relationships with mass affluent customers with the objective of generating revenue.
• Prepare and pro-actively execute sales plans for prospective customers, using internal marketing as well as self-generated leads.
• Set appointments, carryout sales call visits where necessary, prospecting and early engagement with new to bank customers.
• Maintain regular contact with existing customers to develop relationship.

REQUIREMENTS (Qualification/Experience/Skills)

• Master Degree in Business Related or any relevant.
• At least 3 years’ experience in leading team in Commercial bank
• Able to lead team and motivate team to reach target
• Coaching skill
• Pleasant personality with excellent verbal and written communication skills.
• Proactive team player but able to work indecently.
• Has experience in sales environment.
• Enthusiastic towards achievement of targets

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Job Description

• Contribute directly to the sales, profitability and business growth of the branch / bank.
• Identify business opportunities from retail, high net worth and institutional clients including business referral to management.
• Introduce, promote, market all Bank’s products & services inclusive loans or deposits products, bankcard, fee-based transaction services, electronic service delivery channels & etc.
• Achieved the business sales target, i.e. loans or deposits target.
• Expand the clientele based through networking, business referral, constant follow-up, cold-calls & etc.
• Attend to all customer enquiries, feedback, complaints on bank’s products & services. Ensure complaints are resolved expediently and to customers’ satisfaction.
• Attend & assist to customer needs in bank’s products & services application.
• To collect and prepare all required documents / information from customer for all products including deposits & loans application and timely closure of business deals & in compliance with bank’s regulated policy.
• To compile & prepare simplified CA & related documents to expedite loans application process turnaround time.
• To keep track of own sales performance and prepare individual business performance reporting.
• Participate in business development, marketing, promotion campaign & activities.

REQUIREMENTS (Qualification/Experience/Skills)

• Degree holder with 2 years related working experience in sales & marketing in banking field or Diploma/ secondary school leaver with 3 years related working experience in banking industry.
• Banking products & service, lending & credit knowledge.
• Business development, sales & marketing skill
• Strong networking, communication & interpersonal skill
• Customer service & negotiation skill
• Basic CA & report writing skill
• Computer skill
  
  
  

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Job Description

• Initiate and execute SME business plan to grow SME portfolio and client’s base with proactive relationship management of both existing and new clients
• Manage and develop a professional and result oriented SME team to acquire new SME client and retain the relationship with existing SME client to achieve the Bank’s established profitability goals and objectives.
• Closely collaborate with branch managers, sales and support team to promote the SME business growth and SME products’ enhancement. Also, to provide the training to branch manager, sales and processing team on SME Banking products and campaign (if any).
• Supervising and ensuring proper and smooth running of the SME Banking’s activities including reviewing and streamlining the SME banking’s workflow and processes to enhance efficiency and effectiveness including closely monitor on the customer service satisfaction and turnaround time.
• Exercise due care in dispensing delegated lending authority to ensure it’s in line with credit policy and bank’s overall direction.
• Ensure all the activities are in compliance with the relevant laws and regulations, policies and guidelines. 
• Ensure proper manpower planning to meet the human resources needs as well as managing and retaining skilled employees / talent.
• Provide training, coaching, guidance and feedback to staff in view of their work performance to develop a team of competent staff force.

REQUIREMENTS (Qualification/Experience/Skills)

• Degree/ Professional qualification in Business, Accounting, Banking, Finance, Economics or other related disciplines.
• Minimum of 5 years’ experience in Commercial/SME
• Must have experience in managing a business unit related to sales & marketing especially in SME banking, commercial banks or any financial institution.
• In depth understanding of commercial/SME’s business operations, systems and process flow.
• Strong analytical, communication, sales and relationship management skills
• Business strategic planning
• Planning & organizing skill
• Leadership & people management skills
• Negotiation & problem solving
• Computer literacy and English language proficiency

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Job Description

• Lead a team of loans and credit officer / assistant to carry out the loan evaluation and processing function of the Loans & Credit Administration Department for all types of loans including new and additional loans.
• Manage and lead the team to evaluate customer worthiness, logically and prudently structure loan deals, ensure quality loan proposal before qualify borrowers for management, committees and BOD approval.
• Ensure accurate and timely processing of client’s loans application strictly in accordance relevant Acts, Laws, Rules of the National Bank of Cambodia, directives and guidelines issued by the regulatory bodies and the Bank’s internal loan policies, procedures, guideline and standard turnaround time.
• Keep abreast and up-to-date knowledge of the competitors’ rates, terms, products and market place trend related to lending that allows the Bank to react competitively.
• Develop, implement and maintain a sound credit evaluation process flow and working method to delivery high quality lending service while meeting all up-to-date regulations and internal controls requirements. Act as a liaison person between the Bank and its internal and external regulators in regards to lending / credit audit and compliance issues.
• Sustain productive relationship with customers, develop and strengthen the loan business and referral network, using leads and provide technical assistance to existing and prospective customers to achieve the Bank’s loan business goals. To contribute to the Bank’s loans business through explore and pursue new markets / clientele for loan products and promote / market all types of loans.
• Assist head of department for annual loan business budget, planning / monitoring the branch’s loan growth and develop / implement plans for new loan products and expansion of lending programs.

REQUIREMENTS (Qualification/Experience/Skills)

• Degree holder or CCP/PCC with 10 years related loans & credit experience and at least 5 years in managerial role in banking industry or secondary school and Diploma holder with at least 15 years related loan & credit experience and least 5 years in managerial role in banking environment. 
• Lending strategy planning & resource organizing skill
• Business negotiation & influencing skill
• Leadership & people management skill.
• Complex analytical & problem solving skill - Full spectrum of loans & credit technical skill.
• Professional Accreditation: Certified Credit Professional (Business)

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Job Description

• Oversee the development of Digital Banking Strategy for the Bank
• Strategize, plan and develop project ideas for Mobile Banking / Digital Products.
• Monitor project progress
• Enhance customer journey of Mobile Banking
• Drive adoption of Mobile Banking
• Support and improve Digital operation processes.
• To assist the Head of Department to prepare proposal papers, budgets, financial papers and other document related to Digital Banking
• To assist the Head of Department in the day-to-day operations of the Section

REQUIREMENTS (Qualification/Experience/Skills)

• Degree holder with at least 2 year related working experience in banking / financial environment.
• Preferred level of Experience (by years/function/industry):
• Experience in Digital Banking
• Understanding of bank products
• Understanding of Agile Methodology or Project Management.

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Responsibilities 

• Ensure sufficient cash in off-site ATMs includes cash replenishment.
• Perform daily ATM cash balance in ATM’s cassettes to ensure all cash related records are accurate and no cash short & over issue. Report to management & resolve all related to off-site ATMs.
• Prepare / compile cash / cash flow management related report within submission timeline.
• Attend to all customer enquiries, feedback, complaints and ensure complaints are resolved expediently and to customers’ satisfaction.
• To ensure there are safe and sounded cash management based on the latest operational manual.
• Plan, organize, manage, implement and review to ensure all banking operations & service delivery infrastructures including system, equipment, terminal & communication network are available all time for operational / business needs and adequate / up-to-date a to support the business growth
• Act as a strategic business partner in accomplishing the Bank’s business goals to jointly develop and implement plans for all types of new products and services that is competitive in product design and delivery channel to keep abreast with market trend.
• Ensuring proper and smooth running of the operational activities for all off-site ATM, including reviewing and streamlining the operational workflow and processes to enhance efficiency and effectiveness.
• Responsible for all issues in regards to bank Corporate Image (CI) and ensure consistency in CI implemented across the Bank and in-line with management directions.
• Any other task as required by management.

Requirement

• Degree holder with 3 - 5 years related banking operations experience and at least 3 years in managerial role in banking industry or secondary school and Diploma holder with at least 8 years related banking experience and least 3 years in managerial role in banking environment.
• Preferred level of Experience (by years/function/industry):
• Bank operations strategy planning & resource organizing
• Leadership & people management skill
• Complex analytical & problem solving skill
• Full spectrum of banking operations skill
• Banking system & IT knowledge

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Job Description

• Perform day-to-day over-the-counter banking operations & transactions tasks including withdrawal / deposit, savings  / FD / current account opening / closing, remittance, FOREX / money exchange, cheque, money order, traveler’s cheque, loan repayment, utilities bills payment & etc.
• Guide & assist customer to use the electronic service delivery channel, i.e. ATM, CDM & ATM card.
• Data-entry and maintain all customer information and banking transactions records in the Bank’s Core Banking  System (CBS).
• Attend to customers’ needs and queries on the Bank’s products and services, and direct them to available resources for assistance.
• Provide an accurate, efficient and quality service that exceeds the customer’s expectations. Ensure complaints are resolved expediently and to customers’ satisfaction.
• Serve as a clarifying reference person and information point of contact, directing persons and incoming calls to appropriate persons and departments.
• Filing of all banking operations / transactions documents / records and prepare teller / customer service related reports.
• Exercise KYC and report to management on any suspicious transaction & fraud case.
• Promote & cross selling bank’s product.

REQUIREMENTS (Qualification/Experience/Skills)

• Fresh graduate Degree in Finance / Commerce / Business Administration / Marketing or equivalent or Diploma / secondary school leaver with 2 years related working experience.
• Professional Accreditation:
• Basic banking & financial industry knowledge
• Customer oriented communication / interpersonal skill
• Ability to converse in English or other foreign language
• Computer & data-entry skill
• Cash handling skill

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Job Description

Marketing and Communications Activities 

• Collaborate on marketing and communications, including development and enhancement of bank products and services.
• Execute Above-the-line (ATL), Below-the-line (BTL), and Digital marketing (Social Media Platform) activities.
• Design, launch, and roll out marketing strategies, plans, and activities to achieve bank and group business goals.

Campaign Management 

• Ensure timely launch of marketing campaigns.
• Create consistent, meaningful content across social media platforms.
• Develop and execute social media campaigns, defining KPIs and KRAs.

Internal and External Collaboration 

• Work with internal business teams (product, operations, HR) to deliver communications.
• Collaborate with local and regional suppliers and marketing teams to ensure quality product and service delivery

Trend Monitoring and Self-Improvement

• Stay abreast of the latest trends in marketing and communications.
• Engage in self-improvement through personal efforts or group training.

Customer Engagement and Analysis 

• Improve customer engagement and promote social media campaigns.
• Analyze customer expectations based on past social media activity.

Performance Monitoring and Reporting

• Use analytical tools (Google Analytics, Hoot suite Pro, Facebook Insights) to monitor and evaluate social media presence and performance.

Network Development

• Establish relationships with social media influencers.
• Develop content or coordinate with content developers.

Communication

• Communicate effectively with all stakeholders, including senior management and content developers. Perform other duties as needed.
• Monitor SEO and web traffic metrics and prepare monthly reports on social media marketing efforts.

REQUIREMENTS (Qualification/Experience/Skills)

• A diploma OR bachelor’s degree
• Fresh graduates / two years of work experience will be an added advantage
• Fluent in English and Khmer
• MS (Word/Excel/PowerPoint/Outlook)
• Adobe Photoshop / Illustrator will be an added advantage
• Experience:
• Marketing / Communications experience or other related fields
• Other skills required:
• Leadership
• Strong moral & ethical compass to ensure integrity of testing procedures
• Business
• Ability to understand business terms used, key business need and identification of best technical tools
• Technical
• Understanding in technical platforms and software and business concepts

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