Frequently asked questions


Need answers to frequently asked questions (FAQ)? We’ve got you covered.

 

Getting Started

Please contact at 1800 20 8118 for immediate assistance or visit any nearest branch.
You can reset your password online. Go to 'Forgot Password' at Login page to do so. You would need to enter your Debit Card (Visa or Mastercard) details as per your registration
Must contain special characters and no spaces allowed with minimum 8 to 16 alphanumeric
Login goWave > go to profile setting >> Change Email 
A notification is an alert or announcement triggered by transactional activities performed by you. These notifications are delivered through the Notification Center, where you can receive and view alerts in real-time. You can also tap on each notification to view its full details.
No charge for each SMS received from RHB.
The goWave App is the Banking App for RHB Cambodia that provide the banking service and open account online.
There are 2 options
1. Customer able to change by themselves via login App and go to profile setting and change phone number
2. Visit nearest branch 

There are 2 options
1. Open goWave app and then tap on My KHQR
- Click on button Link account 
- Choose source of KHR & USD account
- Save
- Success linked KHQR 


2. Open goWave app shake your phone and follow the first option

Open goWave App -> Tap on Account Statement -> Click on Plus Button -> Select account -> Select Period (Which month would you like to track) -> Tap on Request Statement -> OK -> Completed request -> New account alert on top -> Tap on it -> download as PDF -> Confirm -> Sent to telegram etc. or save to file.
KHQR allows seamless KHR-based QR payments across banks in Cambodia, supporting instant fund transfers, interoperability, and both static and dynamic QR codes for merchants and individuals, ensuring cost efficiency, security, and compliance with NBC regulations via goWave app. Switch currency and source of account during scanning (Example: KHR-USD, USD-KHR).
Open goWave app -> Tap on My KHQR -> Click on button Set Amount -> Select source account (KHR or USD) -> Enter Amount -> Tap on Confirm amount -> Successfully. 
1. Open goWave app
2. Tap on Deposit
3. + Open KHR Fixed Deposit
+ Open USD Fixed Deposit
4. Select agree Terms and Conditions
5. Click on button Agree
6. Enter amount 
7. Choose Tenure
8. Select source account
9. Tap on Next button
10. Slide to Confirm and Deposit
11. Success Fixed Deposit

Open goWave app -> Deposit -> Tap on Fixed Deposit Summary -> Tap on Fixed Deposit list to pop up for view more detail -> Tap on option button -> Make Withdrawal -> Select an account for credit to -> verify withdrawal details -> Select to agree Terms and Conditions -> Next button -> Slide to confirm -> Success -> Pop up transaction receipt.
There are 3 options:
1. Open goWave app -> Click on button invite Friends -> Share via Telegram, etc.
2. Open goWave app -> Tap on Leaderboard -> Click on button Share Now -> Share via Telegram, etc.
3. Open goWave app -> Learn & Play -> Tap on button Share now -> Share via Telegram, etc.
1. Go to Account Summary then select Account to see Transactions
2. Tap on transaction list to pop-up short transaction screen
3. Tab Show Detail to navigate to full detail transaction screen
4. Observer each screen with the correct information
There are 2 options:
1. Complete journey of transaction to RHB bank, Own account, Local or Payment click on Share button
2. Open goWave app -> Notifications ->Transaction -> Tap on transaction list to pop-up transaction receipt -> Click on Share button 

1. Open goWave app
2. Tap on profile
3. Tap on Face Authentication
4. Enter full password and click button confirm
5. Tap on Capture National ID
6. Open Camera and take NID
7. Take a selfie
8. Success
9. Switching button of Allow Face to reset password and Require Face to Transfer auto turn on.

You can follow the below step:
1. Open goWave app
2. Tap on profile
3. Enter full password
4. Complete set-up face authentication journey
5. Turn on switch button (Allow Face to reset password).
Yes, you can please follow the below step:
- Open goWave app 
- Go on account summary then select account to see transactions
- Tap on Incoming transaction list to pop-up short transaction history
- Click on Return button
- Verify Receiver Information
- Source account can editable
- Transaction amount can editable
- Tap on Next button
- Slide to pay
- Success
- Pop-up notification and transaction receipt.
Yes, you can but only RHB account please follow the below step:
- Open goWave app
- Go on account summary then select account to see transactions
- Tap on Outgoing transaction list to pop-up short transaction history
- Click on Repeat button
- Verify Receiver Information
- Source account can editable
- Transaction amount can editable
- Tap on Next button
- Slide to pay
- Success
- Pop-up notification and transaction receipt.
There are 2 options:
1. Open goWave app -> Tap on My KHQR -> Click on Share button -> Share via Telegram, etc.
2. Open goWave -> Shake your phone to show KHQR -> Click on Share button -> Share via Telegram, etc.

Yes, but you just only open on existing OAO account. Please follow the below steps:
Open goWave app -> Tap on Open Saving accounts Feature -> Confirm your details information to apply for a new saving account -> Tap on Next button -> Take a selfie -> Submit button -> Success -> Go on account summary to view a new account pop-up on list.

You can add RHB and local bank accounts as your favorite, but exclude Dynamic KHQR.
There are 2 options:
+ Option 1:
1. Open goWave app
2. Complete transaction journey of transfer or QR pay of RHB or Local bank
3. Pop-up transaction receipt 
4. Click on Add favorite button
5. Success
6. New account pop-up on favorite list


+ Option 2:
1. Open goWave app
2. Tap on Favorite feature
3. Tap on plus button
4. Create Favorite Transfer:

+ Transfer
- RHB Account Transfer Enter RHB Account Number  Select source account  Enter amount  Completed transfer  click on Add Favorite button  Success Add to favorite list.
- Local transfer  Other bank Account Transfer or Bakong Account Transfer  Enter Local account number  Select source account  Enter amount  Completed transfer  Click on Add Favorite button  Success Add to favorite list.

+ Scan QR
- Open camera to scanning QR or upload QR
- Select source account
- Enter amount
- Completed transaction
- Click on Add Favorite Button
- Success Add to favorite list.


Can’t delete, but you can hide your image.
You can follow the below step:
1. Open goWave app
2. Tap on profile
3. Complete set-up face authentication journey
4. Turn on switch button (Require Face to transfer).
Share Invite friend to get waves from goWave app by RHB.
Not yet support!!!
Open goWave app -> Tap on Profile -> Select on Change Language -> Choose (KHR or English) -> Save button