When should you report a problem
1. Unique Username and Password
Suspicious email requesting for your login information? Request to change password or account activation? Respond to cancellation of transaction? Stop. Never respond to these emails. As mentioned, the bank will not request for your personal banking information via email. Report this suspicious email to us by forwarding it to [email protected] [email protected]. Please do not remove the original subject line or change the email in any ways when you forward it to us for our investigation
2. The web URL seems wrong
Can't see the web URL on the page? The web URL is not https://rhbnow.rhbgroup.com/kh? Stop. Do not key in any information. Report this suspicious website to us by sending us the link and attach the print screen image of the suspicious website to [email protected] Please do not alter the image before sending it to us for our investigation.
3. Did Not Make a Payment
Did not make a payment but it appeared in your transaction record? Call us immediately at 016 988 288 to check. We put our best effort to investigate the activity.
